Career Detail

Location: Lapeer
Type of Employment: Full Time

Department:  Service

Reports to:    Service Manager or Service Location Manager

Supervises:   None

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.  May require some direction or guidance from the Service Manager.

Responsibilities:

  • Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties 

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs

  • Outstanding interpersonal and customer service skills

  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

  • Ability to use Service Advisor and basic computer functions

  • Ability to operate vehicles and equipment used for diagnostic purposes

  • Ability to lift at least 75 lbs. repeatedly

  • Advanced or Master Service Technician certification preferred

  • High School Diploma or equivalent experience required; Associates degree preferred

  • Valid driver’s license required; CDL (Commercial Drivers License) preferred

  • Fork lift license preferred


Apply Now