Location: All Locations
Type of Employment: Full
Product Support Specialist (The Problem-Solver Behind the Scenes!)
Do you love solving tricky problems? Enjoy helping teammates get answers faster? Want to be the person who keeps machines — and people — moving forward?
If so, this role was made for you.
This job is all about being the go-to helper for our technicians and service teams. When a machine throws a curveball, you’re the one who helps figure it out, keeps communication flowing, and pushes issues toward a quick, smooth resolution.
What You’ll Do
- Be the Problem-Solving Hero: Support Technicians, Service Managers, Service Advisors, and Parts Leads when tough machine issues pop up. Share tips, best practices, and real-world know-how.
- Dig Into Machine Cases: Do early investigations using tools like CCMS, Machine Dashboard, Expert Alerts, plus your own experience.
- Document Everything: Make sure CCMS cases are complete, clear, and ready before sending them to Deere.
- Bridge the Communication Gap: Help keep communication flowing between our team and John Deere factory support.
- Spot Quality Issues: Work with Deere to identify new product concerns and share what you’re seeing in the field.
- Improve How We Work: Suggest and help implement better processes in Service and Parts to boost speed and customer satisfaction.
- Stay Sharp: Keep up with changes in engine, hydraulic, electrical systems, and diagnostic tools.
- Track Training Needs: Help identify what training the team needs to stay ahead.
- Analyze Reports: Look at service data and help turn it into better performance and growth.
- Build Strong Relationships: Be a positive, approachable teammate who supports others and represents the company well in the community.
- Stay Organized & Safe: Maintain a clean workspace and follow all safety rules.
- Keep Learning: Participate in ongoing John Deere Service trainings.
What You Need To Bring
- Experience: 2+ years working in Service or Parts operations.
- Tech-Savvy: Comfortable with computers and ideally familiar with diagnostic software (Service Advisor, Insight), or similar tools.
- Mechanical Know-How: Understanding of mechanical, electrical, and hydraulic systems—especially on off-road, ag, lawn, or construction equipment.
- Great Communicator: Able to explain problems, solutions, and data clearly.
- Data Skills: Experience reading and interpreting service reports.
- Education: High school diploma or GED required; Associate’s degree preferred.
If you’re the kind of person who loves digging into problems, helping people succeed, and making sure customers get back up and running faster — we’d love to have you on the team!
Apply Now