Service Technician - All Locations

Location: All Locations
Type of Employment: Full

Department: Service

Reports to: Service Manager

Ideal individuals would have 1-2 years previous experience servicing and repairing either small engines, heavy equipment, diesel engines, powersports equipment or lawn and garden equipment with the ability to diagnose and troubleshoot equipment issues and failures. Individuals would also possess excellent computer skills, good interpersonal skills and be extremely customer focused.

Purpose:

Independently performs complex on-site and in shop diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.

Responsibilities:

Reviews and documents any maintenance, repair, or other service concerns directly on work order
Participates in required service training programs
Supports customer clinics
May promote and sell dealer service programs directly to customers
Maintains current knowledge of John Deere and competitive products
Maintains condition of mobile service vehicles, trailers, inventory, tools and equipment
Follows all safety rules and regulations in performing work assignments
Completes all reports and forms required in conjunction with work assignments
Accounts for all time and material used in performing assigned duties

Experience, Education, Skills and Knowledge:

1+ years of experience performing service repairs
Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual Procedures
Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment.
Ability to use Service Advisor and basic computer functions
Ability to operate vehicles and equipment used for diagnostic purposes
Proficient oral and written communication skills
Ability to lift at least 75 lbs repeatedly
Basic Service Technician certification preferred
High School Diploma or equivalent experience required; Associates degree preferred
Valid driver’s license is required
Fork lift license preferred

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Service Technician - All Locations

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