Service Technician - All Locations

Department:  Service

Reports to:    Service Manager

Ideal individuals would have 1-2 years previous experience servicing and repairing either small engines, heavy equipment, diesel engines, powersports equipment or lawn and garden equipment with the ability to diagnose and troubleshoot equipment issues and failures. Individuals would also possess excellent computer skills, good interpersonal skills and be extremely customer focused. 

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.  May require some direction or guidance from the Service Manager.

Responsibilities:

• Performs complex on-site diagnostics and repairs on agricultural and turf equipment
• Participates in required Service EDUCATE Training programs
• Supports customer clinics
• Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
• May promote and sell dealer service programs directly to customers
• May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
• Maintains current knowledge of John Deere and competitive products
• Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
• Follows all safety rules and regulations in performing work assignments
• Completes all reports and forms required in conjunction with work assignments
• Accounts for all time and material used in performing assigned duties 

Experience, Education, Skills and Knowledge: