Career Detail

Location: All Locations
Type of Employment: Full

Department:  Service

Reports to:    Service Manager

Ideal individuals would have 1-2 years previous experience servicing and repairing small engine, powersports equipment or lawn and garden equipment with the ability to diagnose and troubleshoot equipment issues and failures. Individuals would also possess excellent computer skills, good interpersonal skills and be extremely customer focused.  Tri County Equipment offers competitive wages, and an industry leading benefit plan including health, dental, vision & a matching 401k, and an excellent work environment,

Purpose:

Independently performs complex on-site diagnostics, service repairs and maintenance work on customer agricultural and turf equipment.  May require some direction or guidance from the Service Manager.

Responsibilities:

  • Performs complex on-site diagnostics and repairs on agricultural and turf equipment and established Ag Management Solutions (AMS) products
  • Participates in required Service EDUCATE Training programs
  • Supports customer clinics
  • Reviews and explains any maintenance, repair, or other service concerns directly with the customer and documents on work order
  • May promote and sell dealer service programs directly to customers
  • May establish and implement effective stocking processes with the Parts Department to maintain the proper seasonal parts inventory in the vehicle
  • Maintains current knowledge of John Deere and competitive products
  • Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment
  • Follows all safety rules and regulations in performing work assignments
  • Completes all reports and forms required in conjunction with work assignments
  • Accounts for all time and material used in performing assigned duties 

Experience, Education, Skills and Knowledge:

  • 4+ years of experience performing service repairs

  • Outstanding interpersonal and customer service skills

  • Ability to perform complex repairs and required maintenance using special tools and equipment following Technical Manual procedures

  • Expert knowledge of mechanical, electrical and hydraulic systems used in the repair of agricultural and turf equipment

  • Ability to use Service Advisor and basic computer functions

  • Ability to operate vehicles and equipment used for diagnostic purposes

  • Ability to lift at least 75 lbs. repeatedly

  • Advanced or Master Service Technician certification preferred

  • High School Diploma or equivalent experience required; Associates degree preferred

  • Valid driver’s license required; CDL (Commercial Drivers License) preferred

  • Fork lift license preferred


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