Connected Support Manager - Sandusky, Bad Axe, Caro, Marlette

Location: Sandusky, Bad Axe, Caro, Marlette
Type of Employment: Full


Leads the organization’s Connected Support efforts in alignment with the Aftermarket business goals to maximize service efficiency and profitability. Attracts, retains, and effectively engages department personnel.


  • Develop and implement the organization’s Connected Support Business Plan
  • Develop and implement execution plans for JDLink™ support, Expert Alert completion, and Proactive Machine Monitoring in alignment with aftermarket business goals
  • Develop and execute Connected Support marketing plan and monitors to ensure achievement of established goals
  • Develop and implement Connected Support employee compensation plans
  • Manage recruiting, staffing and employee development activities for employees reporting to this position
  • Maintain a clean work area and performs work in a neat and orderly fashion
  • Follow all safety rules and regulations in performing work assignments
  • ? Maintain knowledge of John Deere and competitive products

Experience, Education, Skills, and Knowledge

  • 1+ years experience managing Service or Parts Department operations 
  • 3+ years experience working in Service and Parts Department operations
  • Experience using standard desktop load applications such as Microsoft Office and internet applications
  • Experience writing and speaking effectively to individuals and groups
  • Experience analyzing and interpreting internal reports
  • Demonstrated understanding of financial principles relative to Parts and Service Department operations
  • Associates degree or equivalent experience required; bachelor’s degree preferred

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