Connected Support Manager - Sandusky, Bad Axe, Caro, Marlette

Location: Sandusky, Bad Axe, Caro, Marlette
Type of Employment: Full

Purpose

Leads the organization’s Connected Support efforts in alignment with the Aftermarket business goals to maximize service efficiency and profitability. Attracts, retains, and effectively engages department personnel.

Responsibilities

• Develop and implement the organization’s Connected Support Business Plan
• Develop and implement execution plans for JDLink™ support, Expert Alert completion, and Proactive Machine Monitoring in alignment with aftermarket business goals
• Develop and execute Connected Support marketing plan and monitors to ensure achievement of established goals
• Develop and implement Connected Support employee compensation plans
• Manage recruiting, staffing and employee development activities for employees reporting to this position
• Maintain a clean work area and performs work in a neat and orderly fashion
• Follow all safety rules and regulations in performing work assignments
• ? Maintain knowledge of John Deere and competitive products

Experience, Education, Skills, and Knowledge

• 1+ years experience managing Service or Parts Department operations 
• 3+ years experience working in Service and Parts Department operations
• Experience using standard desktop load applications such as Microsoft Office and internet applications
• Experience writing and speaking effectively to individuals and groups
• Experience analyzing and interpreting internal reports
• Demonstrated understanding of financial principles relative to Parts and Service Department operations
• Associates degree or equivalent experience required; bachelor’s degree preferred

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